3 posts tagged with "questions"

FAQ pages are one of the most visited sections of any documentation site. In Confluence, they serve a specific purpose: giving your team or customers quick answers to the questions they ask most often, without making them read through pages of documentation. A well-structured FAQ page reduces repetitive questions in Slack channels, shortens onboarding time for new team members, and deflects support tickets before they are created.

But Confluence does not have a built-in FAQ feature. Teams typically resort to manual workarounds — tables, toggle macros, or expand sections — that look cluttered and are hard to maintain. This guide shows you three methods to create professional FAQ pages in Confluence, from a quick manual setup to a fully featured FAQ macro.

Confluence is great for documentation, but it has no built-in FAQ macro or Q&A tool. If you need FAQ pages, knowledge bases, or community-style Q&A in Confluence, NGPILOT offers two purpose-built apps.

Teams need two types of knowledge sharing in Confluence: structured FAQ sections for pages, and community Q&A forums for ongoing discussion. Confluence has no built-in solution for either.

We built two apps to cover both needs — Modern FAQ for Confluence for polished, drag-and-drop FAQ sections, and Modern Questions for Confluence for structured Q&A with voting and accepted answers. In this post we compare both against the alternatives on the Atlassian Marketplace.