Confluence Questions & Answers Template: Build Q&A Sections in Pages
Confluence is great for documentation, but it lacks built-in tools for Q&A sections. If you need FAQ pages, knowledge bases, or community-style Q&A in Confluence, NGPILOT offers two purpose-built apps.
Two approaches to Q&A in Confluence
| App | Style | Best For |
|---|---|---|
| Modern FAQ for Confluence | Static FAQ sections | Product FAQ pages, support docs |
| Modern Questions for Confluence | Interactive Q&A | Knowledge base, team Q&A, onboarding |
Modern FAQ — structured FAQ sections
Modern FAQ for Confluence adds customizable FAQ sections to any Confluence page. Questions appear in an accordion format — click to expand the answer.
Features
- Accordion layout — questions expand/collapse on click
- Categories — group questions by topic
- Search — users can search within FAQ sections
- Customizable styling — match your Confluence theme
- Mobile-friendly — responsive on all devices
How to create an FAQ section
- Install Modern FAQ for Confluence (free for up to 10 users)
- Open a Confluence page in edit mode
- Type
/modern faqand select the macro - Add your questions and answers
- Organize by category if needed
- Save the page
Use cases
- Product FAQ pages — common questions about your product or service
- Support documentation — self-service answers to frequent support tickets
- Onboarding guides — new hire FAQ sections in onboarding spaces
- Project wikis — project-specific Q&A for team reference
Read the full guide: How to build FAQ sections in Confluence.
Modern Questions — interactive Q&A
Modern Questions for Confluence adds a community-style Q&A experience to Confluence. Users can post questions, write answers, vote on the best responses, and mark accepted answers.
Features
- Post questions — any user can ask a question
- Submit answers — multiple answers per question
- Voting — upvote the most helpful answers
- Accepted answers — mark the best answer (like Stack Overflow)
- Search — find existing questions before asking
How to set up Q&A
- Install Modern Questions for Confluence (free for up to 10 users)
- Open a Confluence page in edit mode
- Type
/modern questionsand select the macro - The Q&A section appears on the page
- Users can start posting questions immediately
Use cases
- Team knowledge base — capture tribal knowledge as Q&A
- IT support — internal Stack Overflow for your team
- Product feedback — let users ask questions about features
- Training — new team members ask questions, experienced members answer
FAQ vs Q&A: which do you need?
| Need | Use |
|---|---|
| Predefined questions with fixed answers | Modern FAQ |
| Users need to ask new questions | Modern Questions |
| One-time setup, no ongoing moderation | Modern FAQ |
| Community engagement, evolving answers | Modern Questions |
| Product/support documentation | Modern FAQ |
| Internal team knowledge sharing | Modern Questions |
You can use both on the same Confluence site — FAQ for static support pages and Questions for interactive team Q&A.
Get started
Both apps are available on the Atlassian Marketplace and free for up to 10 users.
Ready to add Q&A to your Confluence? Browse all NGPILOT apps →