Customer Journey Maps in Confluence with Mermaid (Copy-Paste)
The support team knows where refunds leak. The product team knows where onboarding drops. The sales team knows where the pricing page confuses. Three silos, three versions of the customer's experience — and the roadmap meeting spends an hour reconciling them instead of deciding what to fix. What is missing is a single picture with a score on every step.
Quick answer: draw customer journeys in Confluence as Mermaid journey diagrams, rendered by Mermaid Plus for Confluence. A journey diagram puts every step in a row and every satisfaction score on one curve — the dips are visible, the actors are labeled, and the whole thing stays editable text. This post gives you three copy-paste examples: onboarding, a support ticket, and a checkout flow with a summary pie.