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Jira attachments & permissions — FAQ

· One min read
NGPILOT

Q: Why can't I download some attachments? A: You may lack view permissions for some issues or attachments are stored externally.

Q: Bulk downloader shows fewer files than expected. A: The app respects Jira permissions and only lists attachments visible to your account.

Q: Attachments missing after migration? A: Check attachment storage paths and link integrity; attachments may need reattachment after imports.

Q: Antivirus or proxy blocks? A: Network security appliances can block certain file types; whitelist domains if necessary.

Q: Attachment size limits? A: Jira imposes maximum attachment sizes; large files may be rejected at upload time.

Q: Best troubleshooting steps? A: Reproduce as a Jira admin, verify issue-level permissions, check attachment existence, and review audit logs.